Wednesday, November 26, 2014

EarthLink Launches Hosted Contact Center

How to set up 802.1X client settings in Windows | Does Skype for Web mean WebRTC is ready for prime time?

Network World Convergence and VoIP

EarthLink Launches Hosted Contact Center
EarthLink has launched its new Hosted Contact Center solution supporting multichannel engagement with features that include chat, email, voice and social media interactions. The service includes a single user interface that integrates with existing CRM systems. EarthLink’s Hosted Contact Center is also integrated with the company’s Hosted Voice platform which provides service level guarantees for 99.999% uptime and 4.0 voice quality Mean Opinion Score (MOS.)Hosted Contact Center features queuing so high-priority customers get routed more quickly. Business continuity with disaster recovery protection, along with PCI and HIPPA compliance, are also featured. Standard, Premium, and Platinum service tiers are also available.To read this article in full or to leave a comment, please click here Read More

: Qualys Inc.

The Case for Continuous Monitoring Knowledge Vault
Continuous Monitoring brings a new approach to vulnerability management and network security, enabling you to immediately identify and proactively address potential problems before they turn into security breaches. Watch this Knowledge Vault and learn how Continuous Monitoring provides true perimeter security. Sponsored by Qualys. Learn more


How Access Governance Makes Data Loss Prevention Successful
Learn how connecting a Data Loss Prevention (DLP) system to an access governance solution can enable organizations to make informed decisions within a proper access governance framework, appropriately evaluate and manage risk, and obtain maximum benefit from their chosen DLP solution. Learn More>>

How to set up 802.1X client settings in Windows
Understanding all the 802.1X client settings in Windows can certainly help during deployment and support of an 802.1X network. This is especially true when manual configuration of the settings is required, such as in a domain environment or when fine-tuning wireless roaming for latency-sensitive clients and applications, like VoIP and video.To read this article in full or to leave a comment, please click here(Insider Story) Read More


10 Steps to Reduce Mainframe MLC Costs
Monthly license charges (MLC) are rising by 7% or more each year, and account for 30% of total mainframe costs. Yet managing MLC costs is an inexact science. Learn More

Does Skype for Web mean WebRTC is ready for prime time?
Microsoft’s upcoming Skype for Web service will use the new WebRTC standard so it works in all modern browsers—but not right away: Early users will have to download a plugin that’s only available on Mac and Windows.That’s something Microsoft has already done for years in its Lync universal communications product. The reason for it lies in the complexity of building real-time communications, and the often-complex way web standards are developed, approved and built into browsers, especially the audio and video formats they use (known as codecs).According to Bernard Aboba, the principle architect working on Skype, the plugin is a miniature version of Skype. “For audio it uses much of the same technology as the mandatory WebRTC codecs. It has a technology called forward error correction so it’s robust to packet loss and it can handle a wide range of video bandwidth. On the video side, it relies on the H.264 codec. It also supports simulcast and scalable video codecs, which allow video to scale all the way from a mobile device up to a large desktop system with a large screen, and have all those devices participate in a call at once.”To read this article in full or to leave a comment, please click here Read More


File Sync and Share Made Simple
Today's employees use multiple devices to get their work done. These mixed environments create new challenges for IT teams—IT admins are now tasked with providing users access to synced and shared files on any platform, any device and any network. Learn More

Google launching 20 Internet balloons per day
Yesterday we wrote about a South African farmer finding one of Google’s Project Loon Internet balloons crashed on his property. Coincidentally – or at least I assume it was a coincidence – the Project Loon team yesterday issued a progress report in a blog post.Seems Google is now launching 20 of these balloons every day and, according to the company, they’re remaining aloft 10 times longer than they were last year, with 100 days now normal and 130 days being the record.From that blog post:To read this article in full or to leave a comment, please click here Read More

New products of the week 11.17.2014
Our roundup of intriguing new products from companies such as F5 Networks and Dell Read More

20-plus eye-popping Black Friday 2014 tech deals
iPhone 6, iPad Air, Samsung Galaxy gear and big cheap TVs among the hottest electronic deals for Black Friday and Cyber Monday in 2014. Read More


Top tech turkeys of 2014

This Thanksgiving, just be thankful you aren't associated with any of these people.


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