Tuesday, November 06, 2007

Discovery is becoming more important

Network World

Unified Communications




Network World's Unified Communications Newsletter, 11/06/07

Discovery is becoming more important

By Michael Osterman

A growing majority of business records for most organizations are stored in e-mail data stores. That means that organizations that are sued or that want to undertake legal actions need to be able to access this information, understand what the data says, extract the relevant data and put it into a form that is usable for decision makers, legal staff and others. 

The fundamental problem, however, is that e-mail data stores are huge. Given that there are hundreds of megabytes in each user’s mailbox, there are hundreds of gigabytes or terabytes of data in backup systems or archives, and all the data that is stored locally or on mobile devices, discovery can become a very thorny problem.

One of the many good solutions to that problem is the Clearwell Intelligence Platform. The software installed on the Clearwell appliance allows data across a wide variety of data stores, including servers and archives, to be analyzed in various ways. The system permits relevance ranking analysis, classification of topics, analysis of person-to-person and group-to-group communication flows, linguistic analysis, analysis of discussion threads and advanced data searches on a large body of e-mail, attachments and other content. The result is what Clearwell calls a Master Index.

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The advantage of the system is that it allows decision makers to understand what information they have – information that might otherwise be buried in accessible data stores. This is absolutely critical to understanding an organization’s position at the commencement of a legal action so that decision makers can decide whether or not to pursue the action. The result is significantly reduced expense by eliminating the work of a team of lawyers or paralegals to evaluate the content of data stores, plus improved intelligence for the organization overall, allowing them to know what their data is telling them.

The bottom line is that e-discovery systems are becoming more important for organizations to consider deploying.

Editor's note: Starting Tuesday, Nov, 13, the Unified Communications newsletter will be merged with the Antispam News Alert and will be named the "Unified Communications Alert." Subscribers to the HTML version of this newsletter will notice some enhancements that will provide you with access to more resources relevant to unified communications. You will still receive Michael Osterman's analysis of this market, which you will be able to read in its entirety online at NetworkWorld.com, along with links to relevant news headlines of the day. We hope you enjoy the enhancements and we thank you for reading Network World newsletters.


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Contact the author:

For webinars or research on messaging, or to join the Osterman Research market research survey panel, go here. Osterman Research helps organizations understand the markets for messaging and directory related offerings. To e-mail Michael, click here.



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