How Not To Treat Customers

Cool Tools Alert This newsletter is sponsored by NetApp Whitepaper: Server virtualization for SMBs Server virtualization is not only meant for the largest enterprise organizations. In this whitepaper, Server Virtualization for Small and Medium-size Businesses, learn how this technology is ideal for smaller IT shops. This whitepaper explains how simplifying hardware and server applications with virtualization software allows for key operational improvements. Keith Shaw's Cool Tools Alert, 09/20/07 * LATEST TWISTED PAIR PODCAST: How Not To Treat Customers Jason and Keith discuss several cases of poor customer service from IT-related companies, Google's boost for its enterprise applications, and why people won't be able to fly around in Cisco's Second Life-like virtual world. * LATEST FROM THE VIDEO LIBRARY: Network World's Network Infrastructure Buyer's Guide Find the right infrastructure products for your enterprise - fast. Our extensive database of detailed product information in over 20 specific network gear market segments will help you quickly pinpoint what you need. With the side-by-side comparison tool you can evaluate product features and make the best decision for your enterprise. Click here to go the Buyer's Guide now. Security Buzz: What the experts think Speakers at The Security Standard conference weigh in on what they feel is the biggest security threat today. Featuring: Whitfield Diffie (Sun), Steve Hanna (Juniper), Scott Weiss (IronPort) and Richard Palmer (Cisco). * LATEST FROM NETWORK WORLD PANORAMA: Opsware's automation empire under HP rule Automation is a term that has been bandied about the network industry for many years. But in the past few years, a new breed of automation technology has emerged. Some call it data center automation and one vendor in particular has made its name delivering exactly that. Opsware senior vice president of server automation products, Jason Rosenthal, talks about how Opsware envisions data center automation now that the company is poised to become part of one of the industry's powerhouse players. (11:22) * LATEST FROM FORRESTER FUNDAMENTALS: Social Computing Invades the Enterprise Network World's Denise Dubie and Forrester Research's Alex Cullen talk with Forrester Analyst Rob Koplowitz about the role of social computing and its effects on the enterprise. What strategies do IT managers and users need to take for bringing these collaboration tools into the company? How is Web 2.0 really defined? Find out in the first episode of Forrester Fundamentals, which tackles technology issues from both sides. * LATEST COOL TOOL BLOGS: AT&T offers Wi-Fi BlackBerry BlackBerry owners who've been itching for Wi-Fi on their device will have their wishes answered tomorrow. AT&T and Research In Motion (RIM) said today that the BlackBerry 8820, with cellular and Wi-Fi connectivity, will be available tomorrow (Sept. 20). Verizon sells 3 million-plus Chocolate phones Disclaimer: I own an LG Chocolate phone from Verizon Wireless, which makes me one in 3.4 million. The company today announced the 3.4 million milestone (they must have finally sat down and figured out they were over 3 million) for the sliding-design cell phone. Will Londoners queue up for the iPhone? Apple today said it will launch the iPhone for the United Kingdom on Nov. 9, marking the start of the iPhone European invasion. The company gave the exclusive contract to O2, which will sell the smart phone for £269 (about $538), with contracts available for £35, £45 or £55 per month, depending on data used, etc. * FROM MICROSOFT SUBNET BLOGGERS: OutSynch your Facebook and Outlook photos Chris Dalby found a great tool today called OutSynch which synchronizes photographs of your Facebook friends with your Outlook contacts. This is a great tool. He's also dug into other interesting Microsoft third-party tools such as: MSN Sideguide – a live search tool; Melding SharePoint with Academy Mobile and community Networks; Essential Windows Administrator tools.

TODAY'S MOST-READ STORIES: 1. IBM targets Office with free productivity apps 2. Sprint launches home cells to boost signals 3. One less reason to adopt IPv6? 4. The Hell of Gateway's tech support 5. Cisco to buy wireless-management firm Cognio 6. Researchers flash personal aircraft, future jetpack 7. DST issues resurface for IT 8. A Nortel-3Com-Polycom combo vs. Cisco 9. Does 802.11n spell the end of Ethernet? 10. 10 IT management software companies to watch MOST-READ REVIEW: VM management tools tested

Contact the author: Keith Shaw is an award-winning editor at Network World. In addition to creating the Cool Tools universe of columns, blogs and videocasts, he also edits the weekly DEMOletter newsletter and is the Programming Director at Network World, responsible for the multimedia strategy for the Web site. This newsletter is sponsored by NetApp Whitepaper: Server virtualization for SMBs Server virtualization is not only meant for the largest enterprise organizations. In this whitepaper, Server Virtualization for Small and Medium-size Businesses, learn how this technology is ideal for smaller IT shops. This whitepaper explains how simplifying hardware and server applications with virtualization software allows for key operational improvements. BONUS FEATURE IT PRODUCT RESEARCH AT YOUR FINGERTIPS Get detailed information on thousands of products, conduct side-by-side comparisons and read product test and review results with Network World’s IT Buyer’s Guides. Find the best solution faster than ever with over 100 distinct categories across the security, storage, management, wireless, infrastructure and convergence markets. Click here for details. PRINT SUBSCRIPTIONS AVAILABLE You've got the technology snapshot of your choice delivered to your inbox each day. Extend your knowledge with a print subscription to the Network World newsweekly, Apply here today. International subscribers, click here. SUBSCRIPTION SERVICES To subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. This message was sent to: networking.world@gmail.com. Please use this address when modifying your subscription. Advertising information: Write to Associate Publisher Online Susan Cardoza Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 Copyright Network World, Inc., 2007