Avaya beefs up contact center solutions

	This company ditched its landlines and iPhones in favor of iPad Minis | How different tech degrees measure up by salary
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	Avaya beefs up contact center solutions Avaya has unveiled new analytics and customer interaction solutions designed to harness the power of big data and the growing number of ways that customers expect access. Avaya's Customer Experience Management addresses the growing number of customer interaction channels, also seeking to provide organizations with more opportunity to extract valuable insights through smart analytics. Avaya Automated Chat and Avaya Aura Call Center Elite Multichannel solutions provide options for integrated Web, social media, SMS, IM and email customer interactions. Read More RESOURCE COMPLIMENTS OF: ShoreTel ShoreTel UC cuts costs like no other Unlike most IP phone systems, ShoreTel was actually made just for IP. So where others offer built-in complexity & cost, ShoreTel builds in ease, scalability, and the industry's lowest total cost of ownership – guaranteed. See the difference. In this Issue This company ditched its landlines and iPhones in favor of iPad Minis How different tech degrees measure up by salary First Look: BlackBerry Enterprise Service (BES)10 WHITE PAPER: IBM Corporation A Guide for a Successful ERP Strategy in the Midmarket Combining an experienced service partner with an informed ERP strategy helps to maximize ROI. This helps midmarket organizations to contain costs, communicate effectively, and improve to grow into more successful organizations. Learn More. This company ditched its landlines and iPhones in favor of iPad Minis Jim Pond is a techie and an Apple lover. He always needs the newest Apple product at his small suburban Boston creative agency, whether it's the latest iPad, MacBook, iPhone or iPod Touch. "If it's Apple, we've gotta have it," he proudly states. Read More WHITE PAPER: Riverbed IT Consolidation Hazards Providing central services means more bandwidth between data centers and remote users. This ESG paper highlights new research on IT initiatives, how to avoid the common pitfalls of consolidation, and alternatives to ensure application performance, even for remote and mobile users, does not suffer after an IT consolidation. Read now! How different tech degrees measure up by salary Read More WHITE PAPER: Cisco The Total Economic Impact of Desktop Virtualization Forrester interviewed four existing Cisco customers and found that a composite company experienced a risk-adjusted ROI of 72% with desktop virtualization based on VXI. Learn about the potential costs, benefits, and total economic impact. Read Now First Look: BlackBerry Enterprise Service (BES)10 Read More
	SLIDESHOWS How different tech degrees measure up Here's our list of lucrative tech degrees, ranked from lowest to highest starting salary. JOIN THE NETWORK WORLD COMMUNITIES As network pros you understand that the value of connections increase as the number of connections increase, the so called network effect, and no where is this more evident than in professional relationships. Join Network World's LinkedIn and Facebook communities to share ideas, post questions, see what your peers are working on and scout out job applicants (or maybe find your next opportunity). Network World on Facebook Network World on LinkedIn MOST-READ STORIES 1. Yahoo CEO Mayer checked VPN logs before banning home networking 2. Why the 'trombone' effect is problematic for enterprise Internet access 3. Which tech degrees pay the most from day one? 9. EMC unveils all-SSD array, one app to manage all flash 5. First look: BlackBerry Enterprise Service (BES) 10 6. White House urges reversal of ban on cell-phone unlocking 7. Tablet wars: Microsoft Surface RT v. Apple iPad 8. Starbucks that Steve Jobs prank called still receives mock orders for 4,000 lattes to go 10. 14 killer hardware deals that cost $100 4. Driven by 10G, Ethernet switches buck economic headwinds
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