Join trusted advisors from featured analyst firm, Gartner, Inc., Microsoft, SPSS and TARP Worldwide as they show you how successful companies are implementing multi-channel feedback to provide a single view of their customer across the organization. Learn how to utilize customer satisfaction surveys, focus groups, complaints, management departments, feedback sections on the Website, email feedback, and IVR-based feedback in the call center, to turn customer insights into profitable actions.
Go now.
http://itw.itworld.com/GoNow/a30051a167801a383303592a0
IT PAYS TO GET CLOSE TO THE CUSTOMER
In this program you'll hear about an enterprise feedback management solution that will allow your organization to fully engage with your current or prospective customers through targeted feedback programs and then allow you to utilize that information throughout your organization to drive customer-centricity and business improvement.
Gartner projects by 2008, 40% of total feedback system deployments will be done through EFM solutions.
A growing number of organizations are already deploying enterprise feedback management solutions as a recipe for success. Can your organization afford not to?
http://itw.itworld.com/GoNow/a30051a167801a383303592a0
This exclusive Program is produced by Accela Communications and is available 24 hours a day, 7 days a week.
Featured Analyst Firm:
Gartner, Inc.
Sponsored by:
SPSS Inc.
Brought to you by:
Accela Communications, Inc.
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