 Unified CommunicationsThis newsletter is sponsored by QuantumNetwork World's Unified Communications Newsletter, 06/21/07What are end users doing?By Michael OstermanWe recently conducted a major survey of end users around the world with respect to their use of messaging technologies. Here’s a sampling of what we found: * 66% of end users save e-mail attachments to their local hard drive ‘fairly often’ or ‘all the time.’ This can create significant liabilities for an organization that needs to respond to a discovery order, for example. Our research has shown that a large proportion of the data stored locally simply cannot be accessed using current search and retrieval tools, which means that organizations may not be fully able to respond to discovery orders or other requests for information. * Further compounding the problem is that 71% of end users check work-related e-mail from home on their own computer, making e-discovery or other information retrieval that much more difficult.
* Interestingly, 90% of end users believe that their organization has the right to monitor their e-mail for offensive, sensitive or related types of content. Nearly as many end users believe that their employer has the right to archive e-mail from their work e-mail account. * What e-mail overload? 18% of respondents told us that they experience e-mail overload most or all of the time, with just 10% of end users telling us that they never experience this problem. * Most e-mail users employ instant messaging at work. However, unlike most of the results we obtained in this survey, we found a significant difference between North American users and those outside of North America: 63% of North American users use instant messaging at work compared to only 51% outside of North America.
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| Contact the author: For webinars or research on messaging, or to join the Osterman Research market research survey panel, go here. Osterman Research helps organizations understand the markets for messaging and directory related offerings. To e-mail Michael, click here. This newsletter is sponsored by QuantumARCHIVEArchive of the Unified Communications Newsletter. BONUS FEATUREIT PRODUCT RESEARCH AT YOUR FINGERTIPS Get detailed information on thousands of products, conduct side-by-side comparisons and read product test and review results with Network World’s IT Buyer’s Guides. Find the best solution faster than ever with over 100 distinct categories across the security, storage, management, wireless, infrastructure and convergence markets. Click here for details. PRINT SUBSCRIPTIONS AVAILABLE International subscribers, click here. SUBSCRIPTION SERVICESTo subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. This message was sent to: networking.world@gmail.com. Please use this address when modifying your subscription. Advertising information: Write to Associate Publisher Online Susan Cardoza Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 Copyright Network World, Inc., 2007 |
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