Dept. of Energy lab nails down wireless security ; Google bends to EU privacy concerns

Daily News: PM This newsletter is sponsored by Arsenal Digital Solutions Data Protection: Preferred Strategies used by Small and Mid-sized Businesses Data has become the most valuable resource that many companies own. Organizations of all sizes are actively searching for reliable, affordable solutions for data protection to help them with business continuity, disaster recovery, and compliance. The problem is especially acute for small and mid-sized businesses (SMBs), which typically lack the resources to add new technologies or manage the growing infrastructure required to deal with the problem. Click here to listen to this webcast which reveals the latest findings and trends! Network World Daily News: PM, 06/12/07 Dept. of Energy lab nails down wireless security The terms "wireless" and "security" don’t always go hand-in-hand. But the Energy Department’s Pacific Northwest National Laboratory is proving that these concepts are compatible with an innovative system that uses cutting-edge wireless technology to improve campus security. Google bends to EU privacy concerns Google will make the data it stores about end users anonymous in its server logs after 18 months, part of an effort to deflate concerns about privacy raised last month by a European Union working group. Survey: Two-thirds say lousy call-center experience can drive them away An unsatisfactory call-center experience will prompt roughly two-thirds of customers to either abandon or consider abandoning the provider of that subpar service, according to results of a CFI Group survey published Tuesday. Make the most of your Mobile Gear Download our Free Executive Guide and learn how Network IT professionals are getting the most out of their mobile devices and improving mobile security. You'll also get the scoop on upcoming mobile tools and technologies and how they may impact your enterprise. Click Here to download today! Burden of proof on Google in Vista antitrust claim Google's claims that Microsoft's built-in Vista desktop indexing and search tool violates its antitrust agreement could be difficult to prove even if the software does slow down the performance of Google's competitive Google Desktop offering. Summer Vacation Guide: 5 vacation hotspots If you absolutely, positively have to stay connected to the network, the office or just the Internet while you're on vacation, there's no reason why you can't pick a vacation spot that's still fun to visit. Crossbeam boosts security hardware Crossbeam Systems is announcing faster security hardware that can handle the volume of traffic generated across 10Gbps networks in large companies and in service provider networks. BBN takes charge of massive network research project The National Science Foundation recently chose BBN Technologies to work with the research community to design GENI, a network research platform designed to go beyond what the Internet can offer. Atempo rolls out archiving appliance Atempo introduces an archiving appliance for Windows, Linux or Unix servers to complement its backup and data protection software. After Amero case, antispyware group sees more fights ahead A volunteer effort led by lawyers, security researchers and educators wants to stop the next Julie Amero from becoming a spyware casualty. Podcast Good customer service equals happy customers The inaugural Call Center Satisfaction Index results were released this week and to no one's surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are the ramifications for businesses with poor call center skills? Network World's Jason Meserve talks with Sheri Teodoru, author of the study and parter at the CFI Group, about the survey results and who performed the best. (8:43) Be an Enterprise All-Star Call for entries: Enterprise All-Star We're now accepting nominations for our third-annual Enterprise All-Star Award. The Enterprise All-Star Awards program honors user organizations that demonstrate exceptional use of network technology to further business objectives. Consider entering your great projects now. Find an entry form here. Blogs Today on Layer 8 where we have a patent on speedy patents, well no: Looking to address critics, the U.S. Patent and Trademark Office this week is starting a program to speed up and improve the review of computer hardware and software technologies. The agency is set to launch a peer-review pilot project that will give technical experts in computer technology, for the first time, the opportunity to submit technical reports relevant to the claims of a published patent application before an examiner reviews it. The idea is to get as much knowledge about a particular claim in front of an examiner as quickly as possible so they can make a decision faster, the agency said. Cisco Wireless Control System sensitive info is open:  Cisco warned that holes in its Wireless Control System could allow a remote use to access sensitive wireless configuration information, read from and write to arbitrary WCS files ...

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Contact the author: Questions? Feedback? Contact NetworkWorld.com Site Editor Jeff Caruso. This newsletter is sponsored by Arsenal Digital Solutions Data Protection: Preferred Strategies used by Small and Mid-sized Businesses Data has become the most valuable resource that many companies own. Organizations of all sizes are actively searching for reliable, affordable solutions for data protection to help them with business continuity, disaster recovery, and compliance. The problem is especially acute for small and mid-sized businesses (SMBs), which typically lack the resources to add new technologies or manage the growing infrastructure required to deal with the problem. Click here to listen to this webcast which reveals the latest findings and trends! BONUS FEATURE IT PRODUCT RESEARCH AT YOUR FINGERTIPS Get detailed information on thousands of products, conduct side-by-side comparisons and read product test and review results with Network World’s IT Buyer’s Guides. Find the best solution faster than ever with over 100 distinct categories across the security, storage, management, wireless, infrastructure and convergence markets. Click here for details. PRINT SUBSCRIPTIONS AVAILABLE You've got the technology snapshot of your choice delivered to your inbox each day. Extend your knowledge with a print subscription to the Network World newsweekly, Apply here today. International subscribers, click here. SUBSCRIPTION SERVICES To subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. This message was sent to: networking.world@gmail.com. Please use this address when modifying your subscription. Advertising information: Write to Associate Publisher Online Susan Cardoza Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 Copyright Network World, Inc., 2007