Supervising a contact center from your iPhone; I'll Be Home for Cisco Live

More from Cisco Subnet:; Economy not the reason for scaled-back Cisco Live Cisco Alert NetworkWorld.com | Update Your Profile Sponsored by Actuate Meet Visualization Requirements with Ease Think beyond the current structure of a report and personalize it with Business Intelligence Reporting Tools (BIRT) Interactive Viewer. Register for this Live Webcast scheduled for Wednesday, July 15 at 2:00 p.m. EDT/11:00 a.m. PDT, to learn how. Meet data visualization requirements faster and with less development by making BIRT web output interactive. Spotlight Story Supervising a contact center from your iPhone This is Network World's Cisco Subnet news alert in which we focus on the top items from Cisco Subnet, your daily source for Cisco news, blogs, discussion items, security alerts, giveaways and more. "Call center supervisors are always busy, they need to monitor the queues, guide the agents, make sure customers are getting the answers they need and in a timely manner," writes Avner Izhar in his Cisco Knowledge Share blog. "Back in the days, when I was a support engineer, it was always an intense schedule and taking a lunch break or attending a short meeting was hard. But if you have an iPhone, an app is now available for free if you are using Cisco's Contact Center Express (UCCX). Simply download the application from Apple's app store, set a VPN on the iPhone (only if you are off site or don't use WiFi), set the server IP address, login and start monitoring your contact center." Read full story Related News: More from Cisco Subnet: Economy not the reason for scaled-back Cisco Live I'll Be Home for Cisco Live High-speed Ethernet on tap from Cisco rival? Dallas Cowboys enlist Cisco to visualize new stadium New Cisco tool for those who don't know or use binary math W handicaps data center field, including Cisco From our bloggers: How to reduce the high cost of T1 service Brad Reese, On Cisco: Dual Cisco CCIE #18532 Security/R&S - George Morton, argues that by moving from high-end T1 MPLS-VPN services to DSL/Cable access services, a company's monthly network communications cost will be reduced. Not a Lot of Excitement for Networkers This Year? Michael Morris, From the Field: I've sort of noticed this year there's been a lack of advertising and excitement for Networkers (aka Cisco Live) in San Francisco. Ixia responds and takes on the challenge Jimmy Ray Purser, Networking Geek to Geek: A few weeks ago, I commented about how much I liked Breaking Point over Ixia as a breath of fresh air in a stagnate market of Ethernet testing. Ixia read this blog and my twitter tweeted and my email dinged. Switch QoS Dennis Hartmann, Cisco Unified Communications: Let's discuss some of the QoS specifics of the 3550 switch platform along with architectures and configurations of the the 4500, 6500, and 2960/2970/3560/3750 Catalyst family. Analysis of the Dynamips for CCNA (or not) Decision Wendell Odom's Cisco Cert Zone: Should newbies use Dynamips (etc.) for CCNA prep, or not at all, or some, and why? You expressed your opinions. Today, I'll share my thoughts. Why should I care about IPv6 security in my IPv4-only network? Eric Vyncke, IPv6 Security: IPv6 is probably already in every large network. For instance, all modern operating systems (Vista, Windows 7, Mac OS/X, *ix) have IPv6 enabled by default and do not require a completely deployed IPv6 network to start communicating. Coming soon to a PC near you, LifeSize Desktop Video Software Larry Chaffin, Putting Realism Into Your Network: LifeSize Desktop Video Software is soon to be released to customers. LifeSize Desktop works with off-the-shelf web cams and is optimized for today's PC's. Hot discussions among Cisco Subnet readers: Successor to Chambers goads channel partners to wallop HP ProCurve Director-class switch dustup between Brocade and Cisco over Miercom lab test results Cisco loses $1M AT&T Park deal to pip-squeak competitor ShoreTel 2009 Top Urban Legends in IT Security Cisco may invest more than $500M in new data center located near Dallas, Texas June Giveaways Cisco Subnet and Microsoft Subnet are giving away training from Global Knowledge to two lucky readers and 15 copies each of books on IPv6 security, the Cisco Secure Firewall Services Module, and Active Directory Domain Services 2008. Deadline for entries June 30. Network World on Twitter? You bet we are VMware's vSphere reviewed We found 5 things to love and 5 things to hate about VMware's vSphere. Take the quiz Are you a net know-it-all? Prove it. Protecting Server Virtualization Environments Date: June 25, 2009 Time: 2:00 p.m. EST/ 11:00 a.m. PST Deni Connor, principal analyst for Storage Strategies NOW, will host a live chat on Protecting Server Virtualization Environments. Based on a study from VMware, disaster recovery and business continuity is the foremost reason for deploying server virtualization. Register Today   June 22, 2009 TOP STORIES | MOST DUGG STORIES Want a city job? Fork over your usernames, passwords Google grabs 1 million phone numbers for Google Voice Microsoft backtracks, extends XP availability to 2011 Why is the PC vs. Mac war still raging? Nine Ball attack strikes 40,000 Web sites What is a router? IPhone 3.0 update: 10 hidden features Weighing the pros/cons of desktop virtualization New Apple iPhone 3G S will kill the Cisco flip video camera IPhone 3.0 Software: What you'll see Quickly Identify and Fix Service Problems Silos of instrumentation and tools slow the discovery of and recovery from problems. 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