Users discuss big VoIP rollout risks and rewards

All the week's Cisco news and analysis, 09/21/05
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Network World's Cisco News Alert

Users discuss big VoIP rollout risks and rewards
By Phil Hochmuth
NetworkWorld.com, 09/20/05

Enterprise telecom managers in the thick of some of the biggest
VoIP rollouts in the industry spoke of the challenges and --
hopefully, they say -- bottom-line benefits of converged
voice/data infrastructure during a panel at the Voice on the Net
show in Boston this week.

"Keeping sane is very hard sometimes," said Todd Goodyear, vice
president and manager of voice product development at Merrill
Lynch, which is in the midst of rolling out 35,000 Cisco IP
phones to 600 Merrill Lynch branch offices nationwide.

The company worldwide uses a mix of digital and IP voice gear
from Avaya, Nortel and Cisco and is deploying Cisco IP phones in
its remote offices. This will allow financial advisors to be
tied together with a company-wide call routing system, providing
employees in branch offices with quicker access to customer
data, as if they were in a centralized call center. Goodyear
said the push of converged voice/data applications to branch
offices is expected to drive revenue, making remote staff more
productive and able to handle more customer contacts.

Full story:
<http://www.networkworld.com/news/2005/092005-voip-von.html?nl>

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Senior Editor Phil Hochmuth covers Cisco for Network World.
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