 | Date: Thursday, March 13, 2014
Time: 2:00 PM ET/ 11:00 AM PT | There's a lot of buzz in the insurance industry around the concept of customer experience. But insurers working to enhance experience for policyholders and distributors often overlook the role that collaboration plays in this kind of initiative. Collaboration isn't just about productivity – it is key to the kind of innovation around channels, communications and processes that shape the customer experience. However, collaboration continues to be an elusive goal for many insurance companies since it encompasses a range of technologies and practices. - Defining collaboration and creating a culture of collaboration and innovation.
- Improved share of wallet and retention.
- Identifying the critical technologies that enable collaboration.
- Leveraging existing investments in contact centers and other communications systems to improve collaboration.
At this one-hour webcast hosted by Insurance & Technology and Interactive Intelligence, SMA partner Mark Breading will reveal five action steps that can help insurers build a strong collaboration platform and reap the business benefits of collaboration. Learn about the connection between collaboration and customer experience and how to integrate the critical technologies into your business operations. All Attendees of this webcast will receive whitepaper: "Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes" Register Now!
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____________________ Featured Speakers:
Katherine Burger
Editorial Director
Insurance & Technology,
Bank Systems & Technology, UBM Tech
Jennifer L. Wilson
Solutions Marketing Manager
Interactive Intelligence
Mark Breading
Partner
Strategy Meets Action
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