Great customer service does exist!

	Google Voice turned loose and finding duplicated files |
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	Great customer service does exist! Normally when I write about customer service and tech support it's to point out just how badly these functions are executed by major organizations. This week, I have just the opposite to discuss. In the 10 days I have experienced not one but two examples of excellent customer service. Read More WHITE PAPER: Quantum Corporation Building Archiving Systems to Meet Compliance Demands For a viable archiving strategy, you need to know the regulatory landscape – and the key technologies that will help you comply using secure storage and quick data recovery. Read Now WHITE PAPER: Emerson Network Power Transformer-based UPS vs Transformer-free UPS Choosing the right UPS platform for your data center is critical when balancing high availability and greater energy efficiency. This e-book breaks down the differences between the traditional transformer-based UPS and the transformerless UPS in a large enterprise data center, enabling you to choose the right design for your needs. Read Now RESOURCE COMPLIMENTS OF: AT&T AT&T Designing Tomorrow's Ethernet-Based Metropolitan Area Networks Click to continue WHITE PAPER: Cisco Ironport Systems Learn the 3 Best Practices for Securing E-mail Any IT manager will tell you it's critical to protect data. With information flowing freely today via mobile devices, collaboration technologies and unified communications, it isn't easy. Learn data leak prevention (DLP) triage and the steps to protect proprietary data in e-mail, while also complying with government and industry regulations. Read now! Google Voice turned loose and finding duplicated files Google Voice goes public and three tools for finding duplicated files Read More
	Join us on LinkedIn Discuss the networking issues of the day with your colleagues, via Network World's LinkedIn group. Join today! - Jeff Caruso, Executive Online Editor Books for you from Microsoft Subnet and Cisco Subnet Throw your name in the hat for a complete CompTIA Security+ study guide and the SharePoint bible, Essential SharePoint 2010. Deadline July 31. Enter today! Computerworld and Network World: Best of Green IT Computerworld and Network World: Best of Green IT Computerworld and Network World are teaming up to identify the top organizations leading the way with green-IT efforts and the coolest green-IT products. Computerworld will feature two ranked lists in its Oct. 25 issue: Top green-IT end-user organizations and a Top green-IT data center suppliers/vendors. Network World will feature the most effective green-IT products, as cited by survey respondents, in its Oct. 25 issue and online. Please fill out our short survey or forward this link to the person in your company best able to answer questions about IT energy issues. Surveys should be submitted by Thursday, July 1 at 12 noon EST. SLIDESHOWS The view from the Googleplex We recently visited the "Googleplex," Google's expansive headquarters in Mountain View, Calif., for an interview, and took the chance to snap a few pictures of life inside what must be one of the most entertaining workplaces in America. Network access control in a nutshell Twelve leading NAC products were put to the test. Here's what we found. MOST-READ STORIES Quiz: Do you know IT security? Super software secrets Beyond the petaflop: DARPA wants quintillion-speed computers iOS 4's hidden features Apple 4 opening day: Not all is iPhone-tastic VMware's Maritz: OSes are having their jobs stolen Report: Users find yellow discoloration on iPhone 4 screens How HTML5 will change the Web Google Voice: 10 reasons to check it out iPhone vs. Droid vs. BlackBerry
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