Avaya boosts call centers with IP apps

All the week's VoIP news and analysis, 06/15/05
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THE HOMEOWNER'S GUIDE

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Network World's VoIP News Alert

Avaya boosts call centers with IP apps, 06/14/05

Avaya this week launched a host of IP-based contact center
products aimed at companies looking to converge voice and data
in large or small telephone customer service operations.
<http://www.networkworld.com/news/2005/061405-avaya.html?nl>

Technology Insider: Voice over IP, 06/13/05

What if your phone could learn over time which calls to put
through to you and which ones to hold? What if you could set up
a bunch of always-on phone connections and talk to key people
whenever you want without having to re-dial? These features and
...
<http://www.networkworld.com/nlvoipalert2637>

Test: VoIP vendors get both messages, 06/13/05

In this Clear Choice Test we evaluated the latest unified
messaging packages from IP telephony vendors Avaya, Cisco,
Nortel and Siemens Communications. A subsequent test is planned
of stand-alone and third-party unified messaging offerings.
<http://www.networkworld.com/nlvoipalert2638>

Inside telephony of the future, 06/13/05

VoIP can save money (maybe), simplify network administration
(maybe) and improve productivity (maybe), but let's face it, a
major reason people are interested is that VoIP has the
potential to do some really cool stuff.
<http://www.networkworld.com/nlvoipalert2639>

SIP gets serious, 06/13/05

While not an IETF standard, SIP-B is a multi-vendor effort to
outline a set of advanced features for business telephony
networks. Because vendors could deploy features that are similar
in different ways, as defined by the IETF standard, SIP-B would
...
<http://www.networkworld.com/nlvoipalert2640>

Radio: Measuring video quality, 06/13/05

One company looking to corner the market on automated quality
measurement for IP communications is Psytechnics. The company
already offers voice quality assessment tools and is now rolling
out a similar product for IP-based video. Joining the program
...
<http://www.networkworld.com/research/2005/0613radio.html?nl>

A few pointers for those moving toward convergence, 06/13/05

If you're like a lot of network executives, you've begun to look
seriously at deploying a converged infrastructure. And you're
probably aware that successfully deploying convergence means
more than rolling out an IP PBX.
<http://www.networkworld.com/nlvoipalert2641>

AT&T collaborates with Microsoft, 06/13/05

AT&T is promising a host of new collaboration services based on
a five-year agreement with Microsoft it announced last week at
SuperComm 2005 in Chicago.
<http://www.networkworld.com/nlvoipalert2642>

Newsletter: CuPhone aims to simplify use of Skype, 06/08/05

Last time, we discussed the Personal Phone Gateway from CuPhone.
Although PPG is a "premiere" product for CuPhone, the company
has a candidate for what may be a ...
<http://www.networkworld.com/nlvoipalert2643>
_______________________________________________________________
To contact:

Senior Editor Phil Hochmuth covers VoIP for Network World.
Reach him at <mailto:phochmuth@nww.com>.

Senior Editor Tim Greene covers VoIP carrier issues for Network
World.
Reach him at <mailto:tgreene@nww.com>
_______________________________________________________________
This newsletter is sponsored by Oracle
SAN and SMP, Pooling or Provisioning - what does it all mean?

Find out with the Oracle Grid Computing Glossary! Like any
technology, grid computing is made up of a specialized set of
terms and acronyms. This comprehensive glossary provides a
definition of important grid-related terms.
http://www.fattail.com/redir/redirect.asp?CID=106757
_______________________________________________________________
ARCHIVE LINKS

Convergence/VoIP Research Center
http://www.networkworld.com/topics/voip.html
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VoIP SECURITY

For the latest in VoIP security, check out NW's Research Center
on this very topic. Here you will find a collection of the
latest news, reviews, product testing results and more all
related to keeping VoIP networks secure. Click here for more:
<http://www.networkworld.com/topics/voip-security.html>
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