GENBAND picks Vidyo for Smart Office video features

	Microsoft to add real-time translation to Windows' Skype desktop app by summer's end | 5 steps to transform support services
	Network World Convergence and VoIP
	GENBAND picks Vidyo for Smart Office video features GENBAND announced that it has selected Vidyo to enable the multi-party video features for its Smart Office Unified Communications (UC) solution. Read More RESOURCE COMPLIMENTS OF: Polycom Webinar Series on Building Optimal Collaboration Experiences Four-part series on ensuring team collaboration success by extending your UC Platform. Learn from Polycom experts how to effectively plan, deploy and optimize a world-class collaboration environment for your organization. Sign up now In this Issue Microsoft to add real-time translation to Windows' Skype desktop app by summer's end 5 steps to transform support services New features go live in Microsoft's Office 2016 WHITE PAPER: LogMeIn Collaboration 2.0 Death of the Web Conference This new study from Ovum and join.me by LogMeIn is based on a survey of over 3,900 full time professionals worldwide regarding their collaboration and meeting-related behaviors and activities. Learn More Microsoft to add real-time translation to Windows' Skype desktop app by summer's end Microsoft today said that it would add its real-time translation technology to the primary Windows desktop app, giving users of Windows 7 and older editions the chance to test the service. "We are targeting the end of summer 2015 for the roll-out to begin," said Yasmin Khan of Skype's marketing team in a Monday blog post. Last month, Microsoft expanded the beta of Skype Translator to all users running Windows 8.1 and the Windows 10 Technical Preview, but required them to download a separate app.To read this article in full or to leave a comment, please click here Read More WHITE PAPER: LogMeIn Collaboration 2.0 Death of the Web Conference This new study from Ovum and join.me by LogMeIn is based on a survey of over 3,900 full time professionals worldwide regarding their collaboration and meeting-related behaviors and activities. Learn More 5 steps to transform support services This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.Thousands of customer support agents will go to work today and do the exact same thing they did yesterday: pick up the phone, answer a common question, hang up the phone, pick up the phone, answer the same question, and hang up the phone again. And tomorrow get up and do it all again. It’s no wonder the average company loses 27% of its agents each year to attrition.If you run a customer support center at your company, consider your ultimate goals: faster time-to-resolution, increased customer satisfaction, better employee retention, and higher rates of employee satisfaction and happiness. These are the Holy Grail of our industry—and while daunting, they are attainable. Here are five key steps to becoming a higher-performing support organization:To read this article in full or to leave a comment, please click here Read More WHITE PAPER: LogMeIn Collaboration 2.0 Death of the Web Conference This new study from Ovum and join.me by LogMeIn is based on a survey of over 3,900 full time professionals worldwide regarding their collaboration and meeting-related behaviors and activities. Learn More New features go live in Microsoft's Office 2016 Microsoft is still working on the next major update to its work productivity suite Office 2016, but it has rolled out new features to the more than 1 million users currently testing out the suite. Microsoft said it would make updates to the Office suite over time back when it first rolled out the public preview a few months ago, similar to how it rolled out new features to Windows 10 over the course of its beta cycle. The following features were first announced at Ignite last month and are now live in Office 2016:Real Time Presence in Word Real Time Presence is a precursor of sorts for Real Time Typing, a Google Docs-style feature that will let desktop users of Office view what their co-workers are doing to a document in real time. Real Time Presence will simply let you see where in the document people are working.To read this article in full or to leave a comment, please click here Read More
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