 Network/Systems ManagementThis newsletter is sponsored by Microsoft ENTERPRISE NAS - TRENDS, ISSUES & OUTLOOK Network World's Network/Systems Management Newsletter, 05/30/07BMC updates products with IT operations in mindBy Denise DubieA few years back management software maker BMC started its journey toward automated IT service management with the introduction of its business services management (BSM) strategy. Now an industry buzzword, BSM underpins most of BMC's distributed management efforts, and in particular its Atrium configuration management database (CMDB) promises to serve as the foundation for greater IT management efforts, industry watchers say. Now the vendor is making sure it has all its bases covered by providing new and upgraded products designed to extend the values of BSM down to the operations teams. "BSM as a story has mostly been about IT service management and IT process management," says Tom Bishop, CTO at BMC. "Now we are looking to help IT operations manage and configure IT assess in a way that maximizes business services."
The company last week announced a set of new products and upgrades to several others. For instance, BMC Transaction Management Root Cause Analysis will correlate transaction data from multiple BMC tools and pull out the pieces that matter to IT operations, reducing the mean time to repair on performance problems. And not only does this application speed problem resolution, it also does so with business priorities in mind, Bishop explains. "All of this information is now being viewed in context, rather than on its own. We filter out the non-relevant information and try to bring customers close to pure-bred diagnosis," he says. Available now, the new and upgraded products have been integration so that they share similar dashboards and provide unified service-level management analysis. "BMS is a lifestyle change for many IT shops. In a way, it is about providing business process management for IT, and it reflects the level of maturity the industry is reaching," Bishop says.
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| Contact the author: Senior Editor Denise Dubie covers the technologies, products and services that address network, systems, application and IT service management for Network World. E-mail Denise. This newsletter is sponsored by Microsoft ENTERPRISE NAS - TRENDS, ISSUES & OUTLOOK ARCHIVEArchive of the Network/Systems Management Newsletter. BONUS FEATUREIT PRODUCT RESEARCH AT YOUR FINGERTIPS Get detailed information on thousands of products, conduct side-by-side comparisons and read product test and review results with Network World’s IT Buyer’s Guides. Find the best solution faster than ever with over 100 distinct categories across the security, storage, management, wireless, infrastructure and convergence markets. Click here for details. PRINT SUBSCRIPTIONS AVAILABLE International subscribers, click here. SUBSCRIPTION SERVICESTo subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. This message was sent to: networking.world@gmail.com. Please use this address when modifying your subscription. Advertising information: Write to Associate Publisher Online Susan Cardoza Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 Copyright Network World, Inc., 2007 |
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