Survey finds IT troubleshooting is disjointed

NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND JIM METZLER ON WIDE
AREA NETWORKING
08/25/05
Today's focus: Survey finds IT troubleshooting is disjointed

Dear networking.world@gmail.com,

In this issue:

* Who do you work with to troubleshoot IT problems?
* Links related to Wide Area Networking
* Featured reader resource
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THE ROI OF VOIP

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Today's focus: Survey finds IT troubleshooting is disjointed

By Steve Taylor and Jim Metzler

In the last couple of WAN newsletters, we used the results from
a recent Webtorials survey to show how IT organizations have
made some progress in aligning themselves with the company's
business units. We also showed that these same organizations
have not done a good job of aligning the infrastructure
organization with the applications group, nor have they done a
good job of implementing processes to plan and fund IT
initiatives holistically across all of the components of IT.

Today, we are going to explore the degree to which IT
organizations troubleshoot an issue holistically. With that in
mind, we asked the 149 IT professionals who responded to the
survey to indicate their agreement with the statement:
"Troubleshooting a network operational issue occurs
cooperatively across all network disciplines." Seventeen percent
of the respondents strongly agreed with that statement.
Interesting, only 12% of the people whose full-time job involves
troubleshooting strongly agreed with that statement.

We also asked the survey respondents to indicate their agreement
with the statement: "Troubleshooting an IT operational issue
occurs cooperatively across all IT disciplines." Twelve percent
of the respondents strongly agreed with that statement. However,
only 7% of the people whose full-time job involves
troubleshooting strongly agreed with that statement.

We conclude that companies troubleshoot holistically only
slightly more often than they plan and fund holistically. We
also conclude that once a troubleshooting issue has been
escalated, the chance of it being worked cooperatively across
multiple disciplines increases somewhat. However, cooperative
troubleshooting of an operational issue is still very much the
exception, particularly when it involves all IT disciplines.

The top 5: Today's most-read stories

1. Zotob worm also targets Windows XP
<http://www.networkworld.com/nlwan5839>

2. Dr. Internet: Installing DHCP on Linux
<http://www.networkworld.com/nlwan5840>

3. Cisco preparing management play
<http://www.networkworld.com/nlwan5619>

4. IP PBXs outsell traditional PBXs, study says
<http://www.networkworld.com/nlwan5841>

5. Test: Xirrus XS-3900 offers out-of-this-world Wi-Fi capacity
<http://www.networkworld.com/nlwan5842>

Today's most-forwarded story:

IP PBXs outsell traditional PBXs, study says
<http://www.networkworld.com/nlwan5843>
_______________________________________________________________
To contact: Steve Taylor and Jim Metzler

Steve Taylor is president of Distributed Networking Associates
and publisher/editor-in-chief of Webtorials. For more detailed
information on most of the topics discussed in this newsletter,
connect to Webtorials <http://www.webtorials.com/>, the premier
site for Web-based educational presentations, white papers, and
market research. Taylor can be reached at
<mailto:taylor@webtorials.com>

Jim Metzler is the Vice President of Ashton, Metzler &
Associates, a consulting organization that focuses on leveraging
technology for business success. Jim assists vendors to refine
product strategies, service providers to deploy technologies and
services, and enterprises evolve their network infrastructure.
He can be reached at <mailto:jim@ashtonmetzler.com>
_______________________________________________________________
This newsletter is sponosred by Akamai
Download the Network World Special Report: Accelerating
Web-based Applications: Managed Services Offer Benefits Without
Infrastructure Headaches

Look at most companies and you'll find one thing in common, a
move to Web-enable mission critical applications. A new breed of
managed services, aimed directly at accelerating performance and
availability of Web-based applications, helps companies attain
their goals of profit and growth - no matter how far or wide the
audience they are trying to reach. Learn how Web-based
applications can allow your company to boost the bottom line.
Download this Special Report today!
http://www.fattail.com/redir/redirect.asp?CID=110788
_______________________________________________________________
ARCHIVE LINKS

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FEATURED READER RESOURCE
IT STAFF SHORTAGE LOOMING

Outsourcing. Automation. Downsizing. The industry has been awash
in unemployed IT pros. But experts are now predicting an IT
staffing crunch is just around the corner, and the implications
for U.S. technology innovation are sobering. What might be
causing the shortage and what might need to be done to prevent
it? Click here:
<http://www.networkworld.com/nlwan5844>
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