How to speak IT support's language

	The Gearhead show: 8 teeny tiny computers | IT pros head to TechEd seeking details about Microsoft enterprise upgrades
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	How to speak IT support's language Support technicians work with some irate customers as well as customers with very complex issues. When the problem isn't a quick fix, we often end up communicating with the customer via email so they don't have to stay on the phone with us while we sort out the problem. This saves the customer time and gives us a chance to concentrate on the problem. Read More RESOURCE COMPLIMENTS OF: Network Instruments VoIP issues? 10 Gb problems? VM troubles? App breakdowns? Get to the core of your network, applications, and infrastructure problems from the inside out. Download the free demo and three popular white papers now. In this Issue The Gearhead show: 8 teeny tiny computers IT pros head to TechEd seeking details about Microsoft enterprise upgrades World IPv6 Launch boosts morale but traffic levels remain tiny How to land a cybersecurity job Mobile devices bring cloud storage -- and security risks -- to work Microsoft to repair Internet Explorer fault discovered at hacking contest Citrix moves into mobile network optimization with Bytemobile buyout Microsoft developing Hyper-V support for OpenStack Securing mixed cloud environments iPad price cut has sparked tablet computer price free fall RESOURCE COMPLIMENTS OF: SolarWinds LOOKING FOR AN ALTERNATIVE TO SCOM? Solarwinds Offers 5 Good Reasons to Switch #3 Functional dashboards & common sense navigation come standard with SolarWinds® Server & Application Monitor. Check out the other four reasons & download a free SAM trial today! The Gearhead show: 8 teeny tiny computers Even though we're all walking around with computers in our pockets (a.k.a. smartphones) there's still lots of uses for even more and even smaller computers. Whether they come as tiny cuboids (see inside the WiMM One and the TonidoPlug), bare boards (the Raspberry Pi, the Arduino, Netduino and the APC), or thumb drive-style devices (the MK802 and the Cotton Candy), the power and connectivity packed into these products at crazy low prices is amazing. And they are also way cool. Read More IT pros head to TechEd seeking details about Microsoft enterprise upgrades Tim Vander Kooi has gone to Microsoft's TechEd North America many times since the late 1990s, but he's never been as enthused as he is this year about attending the conference, the company's most important event for IT professionals and developers. Read More World IPv6 Launch boosts morale but traffic levels remain tiny Despite widespread publicity for World IPv6 Launch day earlier this week, the protocol's presence on the Internet remains painfully modest next to the domination of IPv4, Internet monitoring companies have reported. Read More WEBCAST: HP and Polycom Dramatically Simplify Video Collaboration Deployments If you want to dramatically simplify video collaboration deployments, centralize management, improve business productivity, and reduce IT costs associated with rich media communications, you do not want to miss this informative webinar. Register now! How to land a cybersecurity job Cybersecurity jobs are plentiful, from government, financial services and utilities to manufacturing and retail. But what skills do IT professionals need to qualify for these high-paying jobs? Read More Mobile devices bring cloud storage -- and security risks -- to work As the bring-your-own-device trend accelerates, companies are struggling to deal with employees who now use cloud storage services while at work. Read More Microsoft to repair Internet Explorer fault discovered at hacking contest Next week's Patch Tuesday will feature a fix for a vulnerability in Internet Explorer that came to light at the celebrated Pwn2Own hacking competition held earlier this year at CanSecWest. Read More WHITE PAPER: Extreme Networks Cloud-Scale Networks Using Open Fabric Architectures Virtualization and cloud are driving new requirements for data center network performance, VM support, automation and simplified orchestration. This paper outlines Extreme Networks® open fabric approach to high speed, low latency networks for modern data centers. Learn more. Citrix moves into mobile network optimization with Bytemobile buyout Citrix is moving into the mobile network optimization market with its announced purchase of Bytemobile. Read More Microsoft developing Hyper-V support for OpenStack Microsoft is attempting to reintegrate support for Hyper-V back into OpenStack, months after the open source cloud-building project dropped support for the hypervisor in its latest release. Read More Securing mixed cloud environments Securing cloud computing environments is challenging enough, but is made all the more complicated when a mix of cloud options are employed, an approach that will become increasingly common. Read More iPad price cut has sparked tablet computer price free fall Apple's announcement in March, upon releasing the new iPad (a.k.a. iPad 3), that it was lowering iPad 2 pricing to $399 has forced other tablet computer makers to slash pricing on their devices as well. That proved to be a major reason for the average selling price of tablets falling 21% to $386 in Q1, according to IMS Research. Read More
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