Eight rules for superlative service

	Sins of commission and omission | Clearing out the cobwebs
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	Eight rules for superlative service Its one thing to provide technical or customer service but quite a different thing to do so really well. What's really changed the whole concept of outbound service as compared to say twenty years ago is that a company's customers can now find each other and talk. They can discover and publicize your weaknesses with a speed and depth of commentary that, if they are annoyed, can be astounding and result in significant brand damage. Read More SPONSOR: HP 4 Key Principles of Storage Virtualization Applying the concept of virtual resource pools to storage can transform the virtualized storage infrastructure. Read this ESG report to learn best practices on; storage virtualization, application integration, capacity and power optimization, and storage & server convergence. Read Now! In this Issue Sins of commission and omission Clearing out the cobwebs SPONSOR: HP Need to Backup 10TB+ per Night? Data deduplication based on grid technology has significant advantages over alternate methods. This video explains how enterprises can; backup 17TB per hour from a single VTL, eliminate human error through advanced automation, increase capacity as needed; save floor space with a smaller footprint, and lower energy costs, Learn more. SPONSOR: Dell Solving On-premise Email Challenges The growing reliance on email for critical business processes has driven the need for increasingly complex email systems. This white paper presents ten on-premise challenges and their on-demand services solutions. Read More SPONSOR: HP Optimize Network Management, Achieve ITIL v3 goals The key to truly efficient network management software is the ability to integrate with other management software platforms. Find out how HP now provides a completely new, rich set of out-of-the-box integration with HP software as well as third-party applications. Learn more Sins of commission and omission Gibbs ponders the nature of those opposing network neutrality and whether we, those who understand the issues, are sinners. Read More Clearing out the cobwebs Mark Gibbs has decided to sweep the corners of the Gibbs Universal Industries Secret Underground Bunker and look what he's found …. Read More
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