Improving Customer Retention and Satisfaction

12  tools to boost customer satisfaction. Download Now > >

 

InfoWorld Security Alert

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It is 5 times more expensive to acquire a new customer than to retain an old one.

But how do operations deliver exceptional service to ensure 100% satisfaction and loyalty?

This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.

Discover More > >

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Be sure to check out these other Citrix resources that may be of interest to you!

People + Processes + Technology: Creating a Winning Formula for Customer Support
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Supporting Employees Anytime, Anywhere: A new approach to end-user support
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Measuring the Business Impact of Support:  The importance of quantifying the impact of support on your business
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