Verizon enhances IVR platform

Jajah enters enterprise with OCS link-up ; WAN Optimization: Maximizing a Global Investment Convergence and VoIP Alert NetworkWorld.com | Update Your Profile Sponsored by Avaya Bolster your Unified Communications Know-How Do you know the business value of unified communications? Get the answer to this and many other UC questions at this Solution Center. Learn how your peers are lowering costs and improving collaboration. Get your most pressing UC queries answered from industry experts and read the very latest UC news. Access this site. Spotlight Story Verizon enhances IVR platform Verizon Business has added IP-enabled speech services to its portfolio to help enterprises offer improved self service to their customers with a minimal investment. The new capability, provided by Nuance Communications, offers Verizon Business customers a hosted IP Interactive Voice Response (IVR) platform either as an alternative or in addition to a traditional IVR platform. Read full story Related News: Jajah enters enterprise with OCS link-up VoIP specialist Jajah has ramped up its offering for the enterprise market with support for Microsoft's Office Communication System (OCS). This means that enterprises using OCS 2007 Release 2 can connect directl with Jajah's global IP network to make high quality voice calls. WAN Optimization: Maximizing a Global Investment For a $5.5 billion agricultural cooperative whose 42,000 farmers work cohesively across 19 countries to supply food and farming services, Lantmännen's IT infrastructure was surprisingly unwieldy. Focusing on applications: So what? In our last WAN newsletter we discussed some research that was sponsored by NetQoS. One of the most interesting results of that research was the fact that the vast majority of IT organizations have taken the time and effort it takes to identify a small set of applications that are business-critical. In this newsletter, we will identify some of what has changed as a result of those efforts. Professional Voicemail Recordings Add Value On the Cheap If you route incoming calls to a voice prompt, that recording gives customers their first impression of your business. Keep them interested with a professional voicemail system. Agencies receive 2,200 applications for broadband funding Two U.S. agencies have received nearly 2,200 applications, asking for about $28 billion in funding, for a first round of grants and loans for broadband deployment. August Giveaways Cisco Subnet is giving away training from Global Knowledge and 15 copies of Practical Intrusion Analysis; Microsoft Subnet is giving away training from Global Knowledge and 15 copies of SCCM 2007 Unleashed. Google Subnet is giving away 15 copies of Web Geek's Guide to Google Chrome. Entry forms can be found on the Cisco Subnet, Microsoft Subnet and Google Subnet home pages. Deadline for entries is August 31. Network World on Twitter? You bet we are 10 sports technologies to love, 5 to hate Many technologies help fans enjoy sports. Others just annoy. Apple disasters Apple has enjoyed huge success with the iPod and iPhone, but Apple has had a number of commercial flops, too. Examining Netcordia's NetMRI 3.0 Sick of the spreadsheet? Download this whitepaper today and examine Netcordia's NetMRI 3.0, a user-centric upgrade to its network change and configuration management (NCCM) solution. IT research firm Enterprise Management Associates reports that NetMRI 3.0 "propels NCCM practices to new levels." Learn More Gartner Predicts 2009: Recession Accelerated Shifts in IT Services Recessions have the powerful effect of accelerating shifts in the market. The need to lower cost, increase efficiency and conserve cash has increased the motivation of companies to turn to outsourcing and increased the appeal of alternative delivery models. The disruptive shifts in new demand and supply patterns will drive changes for how IT services are bought and from whom. Gartner's Strategic Planning Assumptions for the IT services market will help buyers and sellers plan their strategies. Learn more.   August 31, 2009 TOP STORIES | MOST DUGG STORIES Wi-Fi encryption cracked in 60 seconds 12 words you can never say in the office Robocalls outlawed as of Sept. 1 5 techs that could reinvent cell phones The opposite of Twitter High-tech blimps earning their wings Obsolete technology: 40 losers Worst co-workers ever Free tool brings analysis to Cisco ASA 2,200 broadband stimulus applications Biz Intel Reporting Think beyond the current structure of a report and personalize it with Business Intelligence Reporting Tools (BIRT) Interactive Viewer. Meet data visualization requirements faster and with less development by making BIRT web output interactive. Learn more. 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