Verizon adds new contact center partner

	Facebook and Skype deepen integration | Avaya beefs up switch architecture to compete with Cisco, HP, others
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	Verizon adds new contact center partner Today we return to news coming from Verizon and the hosted contact center market: Verizon has teamed with inContact to deliver new cloud-based "virtual contact center" services. The offer will enable customers of businesses and government agencies to choose how they want to contact whether by phone, by requesting a call back, or using the Web for an online chat. Read More WHITE PAPER: Avaya Avaya: Creating Fit for Purpose Data Center Networking Simplified and optimized service orchestration maximizes the return from a virtualized computing environment. Click to read the White Paper. In this Issue Facebook and Skype deepen integration Avaya beefs up switch architecture to compete with Cisco, HP, others Cisco intros next gen WebEx for tablets, mobile Cisco goes mobile with collaboration tool updates The real force behind the consumerization of IT Cool Yule Favorites: 20 techie gifts we like Another tale of fun with naming Wi-Fi nets RESOURCE COMPLIMENTS OF: WildPackets Avoid 1 more call crippling VoIP system Is your network crippling your VoIP system? Unlike normal network behavior where increased traffic progressively diminishes network performance, VoIP networks carry the risk of one call too many disrupting call quality for everybody. Know when one more call is "one too many." Learn how you can optimize your network for VoIP with this free kit. Click to continue Facebook and Skype deepen integration Facebook and Skype have broadened the scope of their technical integration to make it possible for two people to do a video chat -- one using the Skype interface and the other using the Facebook interface. Read More Avaya beefs up switch architecture to compete with Cisco, HP, others Avaya this week rolled out extensions to its 4000 series switches and said its year-old virtualized networking architecture is taking hold in campuses and data centers. Read More WEBCAST: Aerohive Economics of Branch Office Networking Listen to Vice President and Distinguished Analyst Mark Fabbi of leading analyst firm Gartner and Stephen Philip VP of marketing at Aerohive Networks as they discuss the economic benefits of a cloud-enabled branch office solution. Learn more. Cisco intros next gen WebEx for tablets, mobile Cisco intros next gen WebEx for tablets, mobile Cisco intros next gen WebEx for tablets, mobile From: networkworld Views: 0 0 ratings Time: 03:10 More in Science & Technology Read More Cisco goes mobile with collaboration tool updates In an attempt to move beyond the desktop, Cisco is updating two of its enterprise-level collaboration tools. Read More WHITE PAPER: CA Technologies The Value of Service-Centric Visibility IT organizations are under pressure to avert problems before they occur. To achieve the proactive approach required and move to the next level of service delivery, they need "service-centric" visibility that ties infrastructure components to the services that rely on them. Read More The real force behind the consumerization of IT You can blame the iPhone, Salesforce.com, and Facebook, but the truth is that business itself has driven the shift to employee-directed tech Read More Cool Yule Favorites: 20 techie gifts we like Read More Another tale of fun with naming Wi-Fi nets A recent item here about the FBI allegedly using "FBI Van 1" as a Wi-FI SSID (almost certainly a joke) elicited this anecdote from David Henderson, technology coordinator for the Southwest Arkansas Education Cooperative: Read More
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