ZenDesk: Customer service goes iPad

	Start-ups offer cool tools to ease IT's pain | Google ups speed of Chrome 10
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	ZenDesk: Customer service goes iPad Customer service is hard. Good customer service is very hard. Great customer service? As rare as unicorn $#!%. Read More WHITE PAPER: St. Bernard Software Compare Web Filters, Enter to win an iPad View this demo of iPrism Web Filter and learn why throughput speeds of up to 100+ Mbps, anti-virus protection, and seamless Active Directory/Terminal Services integration and reporting included at no charge has made iPrism the appliance-based choice for organizations of all sizes. Learn More In this Issue Start-ups offer cool tools to ease IT's pain Google ups speed of Chrome 10 Iron Mountain wins email archiving test Will cloud backup services finally put tape backups in trash can? Dumbest tech marketing stunts of all time SlideShare aims to simplify Web meetings Microsoft IE9 not a 'modern browser,' Mozilla exec claims Sentiment analysis comes of age Bulk of browsers found to be at risk of attack Yahoo to open-source cloud-serving engine IPhone users get access to Argon augmented reality browser RESOURCE COMPLIMENTS OF: Hitachi Data Systems Hitachi IT Operations Analyzer Pinpoint root cause of network issues up to 90% faster. Automated Root Cause Analysis speeds remediation. FREE video and 30-day trial. Download free 30-day trial Start-ups offer cool tools to ease IT's pain If you want to know what IT tools and technologies you'll be using in a few years, it pays to keep an eye on enterprise technology start-ups. Read More Google ups speed of Chrome 10 Google has released the first beta of Chrome 10, touting the new version's faster JavaScript engine. Read More Iron Mountain wins email archiving test In the opening round of this two-part series, we tested seven leading e-mail archiving products. This time, we're applying the same test methodology to four additional products. Read More WHITE PAPER: Eaton Maximizing UPS Availability This white paper explains why, contrary to popular belief, modular UPS designs provide superior availability even though they typically contain more parts that could potentially fail. Read More Will cloud backup services finally put tape backups in trash can? While technologies exist to vastly improve backup and recovery processes, many enterprises have delayed modernizing their backup infrastructure. Now a confluence of factors - greater storage demands, the need for faster disaster recovery, and the availability of cloud-based backup services - is spurring action. Read More Dumbest tech marketing stunts of all time Two Dell employees last week put the maxim "There's no such thing as bad publicity" to the test after a hostage-themed marketing stunt focused on the Dell Streak tablet went about as badly as you'd expect. Read More SlideShare aims to simplify Web meetings SlideShare has added Web conferencing to its site for posting, viewing, rating and commenting on business presentations, documents and videos. Read More WHITE PAPER: Nastel Technologies Control & Automate Application Performance Management. This report by Forrester Research discusses how to handle IT complexity using application performance management converged with Complex Event Processing to produce a closed-loop automation solution for application management. Learn More Microsoft IE9 not a 'modern browser,' Mozilla exec claims Microsoft says IE9 is "the world's fastest browser." Mozilla claims IE9 doesn't even qualify as modern. Read More Sentiment analysis comes of age Sentiment analysis is not a new concept. Business, marketing and investment strategists have long been scanning newspapers, industry publications and the like to scope out how the public, consumers and influential pundits view a particular company, brand or product. Read More Bulk of browsers found to be at risk of attack About eight out of every 10 Web browsers run by consumers are vulnerable to attack by exploits of already-patched bugs, says a security expert. Read More Yahoo to open-source cloud-serving engine Yahoo is developing an internal cloud-serving engine to boost its own productivity, and intends to release the code as an open source this year. Read More IPhone users get access to Argon augmented reality browser An iPhone version of the augmented reality Argon browser, which lets users scan places and objects with the phone's video camera and see Web content overlaid on the screen, is now available. Read More
	GOODIES FROM THE SUBNETS Up for grabs from Microsoft Subnet: a Windows 7 Enterprise Technician class for three people. From Cisco Subnet: 15 copies of AAA Identity Management Security. Enter here. SLIDESHOWS When IT professionals cheat We asked 200 IT professionals to tell us how often IT workers cheat on certification exams, buy fake gear or illegally share software. Here are the results. Tech 'firsts' that made a President's day From the first presidential steamboat ride to the introduction of electricity in the White House to Obama's famous BlackBerry, our nation's commanders in chief have always enjoyed the privilege of being exposed to technology's cutting edge -- even if they haven't always embraced the opportunities. MOST-READ STORIES Anonymous: It's a trap! Mobile heavyweights seek to finalize 1Gbps mobile standard The iPad data dilemma: Where cloud storage can help iPad could get Intel's superfast Light Peak connector Disk or tape? How about both How IT pros cheat on certification exams Cerf: Future of Internet doesn't include an IPv7 Cisco grapples with transition as routers and switches lag Cisco's moment of truth Why you freak out over Facebook
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