As preventing churn becomes increasingly important, finding more-effective ways to win customers' loyalty and solidify relationships with them is critical. When surveys, interviews, and call monitoring aren't enough, adding advanced Speech Analytics to the mix CAN make the difference.
Speech Analytics can help you understand customers better, keep their business, and increase their lifetime value – all while reducing costs in the Contact Center and across the enterprise.
Discover the unprecedented power of Speech Analytics for your business in this new Webcast now.
http://itbc.itbriefingcenter.com/GoNow/a30051a175495a443192506a0
In this program, you will hear from featured analyst firm Gartner, Inc., and industry leader CallMiner as they address the advantages of Speech Analytics and how to apply that knowledge to impact customer satisfaction, agent performance, sales and marketing effectiveness. In addition, learn how CallMiner Speech Analytics can uniquely mine 100% of all calls and automatically analyze ad report the content, context, purpose and outcome of EVERY recorded conversation.
Learn how.
http://itbc.itbriefingcenter.com/GoNow/a30051a175495a443192506a0
Discover the real value of understanding your customers better and the benefits that advanced speech analytics can offer your company, including:
· Why understanding customers is the key to customer satisfaction
· How Speech Analytics can help you understand customers better
· The factors that guarantee the success of a Speech Analytics program
· What you can do to guarantee significant ROI on Speech Analytics
· Today's top ten trends in Contact Centers – and how Speech Analytics contributes to them
Don't miss out. Go now.
http://itbc.itbriefingcenter.com/GoNow/a30051a175495a443192506a0
This exclusive program is produced by Accela Communications and is available 24 hours a day, 7 days a week. But why wait? Watch now.
http://itbc.itbriefingcenter.com/GoNow/a30051a175495a443192506a0
Sponsored by:
CallMiner, Inc.
Featured Analyst Firm:
Gartner, Inc.
Brought to you by:
Accela Communications, Inc.
118 Turnpike Road
Southborough, MA 01772 USA
Our privacy policy - http://itbc.itbriefingcenter.com/GoNow/a30051a175495a443192506a1
http://itbc.itbriefingcenter.com/Change-Remove/a30051a443192506a3a175495
No comments:
Post a Comment