Wednesday, March 18, 2015

Enterprise Connect News Highlights, Part 2

Google Cloud and a Chromebook might be your next contact center | Microsoft rolls out Delve to Office 365, previews PowerBI and Skype for Business

Network World Convergence and VoIP

Enterprise Connect News Highlights, Part 2
Today we'll hit the highlights again with more news announced at this year's Enterprise Connect conference coming from 8x8, Avaya, Cisco, Comcast, and Interactive Intelligence.To read this article in full or to leave a comment, please click here Read More


WHITE PAPER: Adallom

Adallom for AWS
The Adallom cloud application security platform for AWS allows IT organizations to: enable secure access of the AWS administrative console for the right users, address security and compliance mandates that requires attestation and reporting of AWS activities, and govern and address risky behaviors. View now

WHITE PAPER: IBM

Information Governance Best Practices
When should you implement integration governance? According to this Gartner research note, you should start now if you are an IT professional considering an initiative like master data management (MDM), e-discovery, information archiving or cloud migration. Learn More

Google Cloud and a Chromebook might be your next contact center
The next time you call customer service, you may get an answer from a Chromebook.The Chromebook won’t answer your questions, but the human who does may be talking through Google’s connected laptop with a headset. And they may be doing so from home.The days of vast in-house contact centers may be numbered now that pure software and VoIP (voice over Internet Protocol) can handle the same tasks dedicated systems used to do. One of the longtime vendors of call centers, Avaya, has started turning to cloud computing for some large enterprise deployments.Now, with an eye on smaller customers, the company is hosting its contact-center software on Google Cloud and letting companies send out Chromebooks to agents who will talk and text with customers.To read this article in full or to leave a comment, please click here Read More


WHITE PAPER: IBM

3 Guiding Principles to Improve Data Security and Compliance
Data security is a moving target—as data grows, more sophisticated threats emerge; the number of regulations increase; and changing economic times make it difficult to secure and protect data. Learn More

Microsoft rolls out Delve to Office 365, previews PowerBI and Skype for Business
The latest member of Microsoft’s Office suite, Microsoft Delve, has begun rolling out to business, government, and education customers, bringing Microsoft’s relationship-building tool to your Office 365 workplace within the next few months. At its Convergence conference this week, Microsoft tipped the first capabilities of Office 2016, with a nod toward the business customers that the conference is addressing. Microsoft also said that it is previewing Skype for Business (formerly called Lync) as well as providing its PowerBI preview to customers worldwide.To read this article in full or to leave a comment, please click here Read More


WHITE PAPER: LogMeIn

Security Considerations in the Internet of Things (IoT) Era
In the evolving era of the Internet of Things, the combination of tiny sensors, powerful and inexpensive processors and cloud-based management and analysis tools are creating entirely new categories of products and also new opportunities for criminals and other malicious actors Learn More

Don't overlook your biggest security flaw -- your talent
The IT skills gap isn't as bad as you think -- it's worse, much worse. Especially in the area of cybersecurity, that skills gap is a major threat to your business.The skills gap all IT organizations struggle with can be summed up in three words: "not enough people," according to author and Wall Street Journal columnist Gary J. Beach (Beach is also publisher emeritus of CIO magazine and CIO.com). But when the skills gap is viewed through the lens of cybersecurity, it becomes much more than an HR struggle to put bodies in seats - it can be dangerous and costly.To read this article in full or to leave a comment, please click here Read More

Top 11 oddball real-world tech job interview questions
90s jams, jelly beans and plane crashes all figure into the job interview process, according to Glassdoor findings Read More

INSIDER
Survey: Big data interest still growing
Companies are still scrambling to manage ongoing data growth even as they pursue projects designed to generate more value from the data they already have. For many, even keeping pace remains a challenge.To read this article in full or to leave a comment, please click here(Insider Story) Read More


SLIDESHOWS

Google Inbox: A guided tour

This guide compares and contrasts Gmail with Inbox to help you get started with what could become Google's next-generation email service.

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