8x8 Offering VoIP SLA Guarantees

	Skype Fails: 5 of the Worst Problems and How to Fix Them | Is student data at risk due to out-of-date privacy laws
	Network World Convergence and VoIP
	8x8 Offering VoIP SLA Guarantees 8x8 announced it is offering a Service Level Agreement (SLA) to qualified enterprise customers that guarantees service availability and voice call quality. The 8x8 SLA, branded as "Performance Assured" guarantees 99.99% uptime or better. The SLA also guarantees call quality as measured by a Mean Opinion Score (MOS) of greater than or equal to 3.0 for at least 98% of all calls carried over the network. MoS scores are even guaranteed when using voice compression standards such as G.729a that can be subject to “less than toll quality” scores.To prepare for the SLA offer, 8x8 spent years of internal service and feature utilization analysis to assure the guaranteed levels could be met. 8x8's SLA guarantees end-to-end VoIP service uptime, reliability and call quality over any underlying broadband network including the public Internet, an MPLS (Multiprotocol Label Switching) network or a dual MPLS/public Internet connection. To qualify for the SLA, users must secure their Internet access using dual routes in the event that one route fails. For now, the SLA is only available for locations in the United States.To read this article in full or to leave a comment, please click here Read More WHITE PAPER: LogMeIn Collaboration 2.0 Death of the Web Conference This new study from Ovum and join.me by LogMeIn is based on a survey of over 3,900 full time professionals worldwide regarding their collaboration and meeting-related behaviors and activities. Learn More In this Issue Skype Fails: 5 of the Worst Problems and How to Fix Them Is student data at risk due to out-of-date privacy laws Products of the week 02.16.2015 Tech 'firsts' that made a President's day WHITE PAPER: LogMeIn Re-Evaluating the Role of "Traditional" Audio Conferencing The audio conferencing market is changing and buyers are starting to move from traditional audio conference providers to integrated audio and web conferencing solutions. Learn More>> Skype Fails: 5 of the Worst Problems and How to Fix Them Skype is an essential business and communications tool, but it can also be a pesky one. Here’s how to get its more annoying features under control.1. Skype can’t seem to find my webcam, speakers, or microphone One of the most common complaints with Skype is that it loses its connection to some essential component—either your camera, speakers, or microphone. While some of these problems can be traced to hardware problems, driver issues, or simple Windows errors that rebooting can fix, many are caused by Skype’s own confusion. Image: Christopher Null This advanced settings system in Skype can quickly fix those “no microphone detected” problems.To read this article in full or to leave a comment, please click here Read More WEBCAST: Aerohive What iBeacons Mean for Your Existing Wireless Network You may have heard the buzz about iBeacon, a technology that enables proximity-based services for mobile devices. To learn about iBeacon and how it can impact your company, watch the recording of Aerohive's latest webinar, "What iBeacons Mean for Your Existing Wireless Network and Your Business". View Now>> Is student data at risk due to out-of-date privacy laws As tech companies look to tap into the burgeoning education market with new applications and services for the classroom, lawmakers are worried that current privacy laws offer insufficient protections for student data.[ Related: Higher-Education CIOs Weigh In on 2015 Priorities ]At a recent House hearing, members of a subcommittee on education generally agreed that the 41-year-old Family Education Rights and Privacy Act (FERPA) needs is due for an update that would restrict the collection and usage of education data, while at the same time leaving room for new technologies to flourish.To read this article in full or to leave a comment, please click here Read More WHITE PAPER: Aerohive The Network Impact of 802.11ac This paper discuss two approaches for efficient WLAN design. Both let you integrate 802.11ac into your WLAN and help lay the foundation for future, high-speed technologies. View Now>> Products of the week 02.16.2015 New products of the weekOur roundup of intriguing new products. Read how to submit an entry to Network World's products of the week slideshow.Actifio OneKey features: Actifio One is a flexible cloud-based service for midmarket companies to extend their datacenter. Built on the copy data virtualization technology, applications are available when and where users need them. More info.To read this article in full or to leave a comment, please click here Read More Tech 'firsts' that made a President's day In honor of Monday's celebration of Presidents' Day, here's a look at some of the more notable – and controversial -- presidential first encounters with the leading technologies of their days. Read More
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