Alcatel-Lucent adds OpenTouch cloud services, new customer service suite

	Shrinking idle capacity: Corporate SIP trunks could equal T-1 links by 2015 | Avaya willing to share customers with Cisco, Microsoft in three-way networking battle
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	Alcatel-Lucent adds OpenTouch cloud services, new customer service suite Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based communications services addressing both the larger enterprise and the small business market with the OpenTouch Suite for Cloud providing three segmented solutions: the Enterprise Cloud, the Office Cloud and the Personal Cloud. Alcatel-Lucent also introduced a new OpenTouch Customer Service solution that leverages a technology relationship between Alcatel-Lucent and Altitude Software. Read More WHITE PAPER: ReadSoft BPO Agility - Instantly Adapt to Changing Market Demands Competition and customer demands force Business Process Outsourcers to continually improve services and offer them at a low price. To stay ahead, many BPOs leverage technology solutions to allow them to remain flexible. This article is written for BPOs seeking agility and long-term success. Learn More In this Issue Shrinking idle capacity: Corporate SIP trunks could equal T-1 links by 2015 Avaya willing to share customers with Cisco, Microsoft in three-way networking battle Avaya CEO talks competition, debt, innovation The next big thing on Twitter: #TwitterChats WHITE PAPER: Cisco Systems Winning Strategies for Omnichannel Banking Research reveals new ways for banks to prosper. Customers are ready for omnichannel experiences. Respond now-learn how to manage the transition to omnichannel banking and reap the rewards of delivering innovative services. Read Now Shrinking idle capacity: Corporate SIP trunks could equal T-1 links by 2015 The percentage of North American companies using SIP or Session Initiation Protocol trunking and traditional T-1s will just about equalize in two years, marking a dramatic shift in technology used for external corporate communications. Read More WHITE PAPER: Netscout Systems Inc. Service-Oriented Performance Management Strategy This white paper is to help IT organizations adopt a management methodology that enables them to improve the user experience by focusing on service delivery management. Learn More. Avaya willing to share customers with Cisco, Microsoft in three-way networking battle Avaya unified communications products can get along with Microsoft's Lync Server, and many customers will probably choose to deploy both rather than just one, says Avaya's CEO. Read More WHITE PAPER: HP, Microsoft & Intel HP reference configuration for Premium OLTP This paper describes a hardware and software reference architecture for using HP hardware to deploy very large and highly transactional Microsoft® SQL Server 2008 R2 OLTP database systems in tier 1 enterprise application environments. Learn More! Avaya CEO talks competition, debt, innovation Avaya is pushing a new range of unified communications products, but is finding that managed services are becoming more popular among its customers who would rather turn over complex UC transitions to someone else for a predictable monthly fee, says the company's CEO Kevin Kennedy. Read More The next big thing on Twitter: #TwitterChats Atul Jha likes to stay up-to-date on the latest and greatest in the tech world; after all, that's part of his job as a consultant and technology evangelist for CSS Corp., which is co-headquartered in Silicon Valley and India. Read More
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