Networking World: ShoreTel enhances enterprise contact center solution

Top 5 criteria to assure the successful rollout of a global telecom expense management initiative | Reports: Apple exploring watch-like devices

Network World Convergence and VoIP

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ShoreTel enhances enterprise contact center solution
ShoreTel has enhanced its enterprise contact center solution with the release of ShoreTel Enterprise Contact Center 8. The changes are designed to help enterprises improve customers' communications by offering customers a greater freedom of choice in how and when they communicate. Agents can now more effectively handle emails, chats and calls, both inbound and outbound. Customers can also schedule callbacks so they can be contacted at a time that is convenient. Read More

WHITE PAPER: Exceed Group

Insider Tips on Reducing Mobile Data Expenses
Direct from master agents for the cellular carriers: - How to create effective employee pooling groups. - Learn productivity ROI calculations to determine how to fully optimize your current data plans. The results will drastically reduce your wireless expenses without impacting your contract. Learn More.

In this Issue

WHITE PAPER: Netscout Systems Inc.

Good APM Practices Get Results
According to NetForecast's survey, enterprises with application performance management (APM) best practices benchmark scores above six on a ten-point scale experience 75% better results in critical areas. This research paper reveals the survey results as well as discusses the best practices for APM. Learn More.

Top 5 criteria to assure the successful rollout of a global telecom expense management initiative
The use of telecommunications within large organizations has increased significantly as the business ecosystem of customers, partners and employees has become more complex and globally intertwined. This changing environment now requires investment in a plethora of technologies to successfully conduct business and manage relationships. In response, many organizations have started either to establish or consider a telecom expense management (TEM) initiative. Read More

WHITE PAPER: HP, Microsoft & Intel

Big Data Requires a Remodeling of the Data Warehouse
Take a few moments to learn about a data warehouse appliance that is a massively parallel server optimized to run Microsoft's SQL Server that delivers enterprise scalability, ease of maintenance, and a single version of the truth, all for a low cost. Read Now!

Reports: Apple exploring watch-like devices
Apple is experimenting with watch-like wearable devices with some smartphone capabilities, as the company looks at new product categories for future growth, according to reports. Read More

WHITE PAPER: Riverbed

Top Ten Reasons to Use Steelhead Cloud Accelerator
Steelhead Cloud Accelerator is a unique technology integration that can offer performance improvement for SaaS applications consumed by enterprises. It combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Learn more. Learn more.

Android smartphone tools to keep your Wi-Fi network humming
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'iPhone cup holder' no sillier than 'Team Duct Tape' jacket
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SLIDESHOWS

2013's 25 Geekiest 25th Anniversaries

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