First 20 Registrants Will Get a Starbucks Card + How Build a Great Customer Experience

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Innovative Analytics: Essential Must-Haves That Build An Exceptional Customer Experience Date: Thursday, October 18, 2012 Time: 2:00 PM ET / 11:00 AM PT As technologies have evolved at an unprecedented pace leading-edge companies have figured out that delivering a fantastic customer experience at every point of customer contact is what really drives competitive advantage and business results. Attend this webcast to learn: The differences between customer relationship management (CRM) and customer experience management (CEM) -- and why they matter The key components of a good CEM program Leveraging analytics to predict customer needs and drive the right experience in the right place at the right time Cultural and organizational considerations when implementing a CEM program Register now for this FREE webinar and you'll get a Starbucks card, reserved for the first 20 registrants. Reserve Your Seat -or- Get More Information Get this Starbucks card* Register now

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