VoIP coming to Genesys' global call center

FAQ: How Google Voice could change the wireless industry; IBM adds voice, IM to Lotus Foundations Convergence and VoIP Alert NetworkWorld.com | Update Your Profile Sponsored by Riverbed The Impact of Acceleration in a Virtual World Which applications in your virtual environment do you want to accelerate the most? This Webcast surveys the applications that suffer the most from latency and discusses the 3 root causes of poor wide-area application performance. See how you can realize dramatic improvements in replication in virtual machines. Spotlight Story VoIP coming to Genesys' global call center CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate CounterPath's Software Development Kit into its Agent Desktop product suite to bring VoIP communications technology to Genesys' global call center customers. Read full story Related News: FAQ: How Google Voice could change the wireless industry In this FAQ, we discuss what Google Voice does, how it's different from other Web-based voice providers and how it could challenge the telecom industry to add more value to its services. IBM adds voice, IM to Lotus Foundations IBM/Lotus later this month will add a real-time communication version to its Lotus Foundations lineup, which is targeted at small and midsize businesses looking for a single appliance to support unified communications and collaboration. Make sure yours is a WAN with a plan Now is an excellent time to be reevaluating your WAN strategy. New technologies such as carrier Ethernet and Session Initiation Protocol trunking can help cut costs and increase availability. WAN and application optimization technologies can make better use of existing facilities. And many companies are experiencing a (likely temporary) pause in the unrelenting expansion of branch offices -- making this the perfect time to take a few steps back and revisit the overall networking strategy. July Giveaways Cisco Subnet is giving away 15 copies each of books on Enterprise Web 2.0 and Building a Greener Data Center; Microsoft Subnet is giving away training from New Horizons to one lucky reader and 15 copies of Microsoft SQL Server 2008 Reporting Services Unleashed. Entry forms can be found on the Cisco Subnet and Microsoft Subnet home pages. Deadline for entries July 31. Network World on Twitter? You bet we are Botnet boom The number of botnets has grown from about 1,500 two years ago to 3,500 today. Summer of geeks Space camp! They Might Be Giants! Check out these and 9 other vacation options. Web Application Security without Compromise Web applications are vulnerable in custom application logic, the underlying software platform as well as Web services. Learn how to protect your network against application-level attacks such as SQL injection, cross-site scripting and worm infections. Learn more now.   July 20, 2009 TOP STORIES | MOST DUGG STORIES Hello, Gorgeous! 15 of the greatest tech designs ever Best Buy calls Twitter a job qualification Cisco lays off hundreds in San Jose Eight real-life robots that could kill us all 10 gifts from Apollo FAQ: How Google Voice could change the wireless industry How to use electrical outlets and cheap lasers to steal data SSL VPN hack vulnerability details to emerge Cisco multimillionaire goes broke, loses $300 million fortune How much does it really cost to own a smartphone? Unified Communications Information Kit Get the inside track on advanced communications and collaboration solutions from IBM with our complimentary Information Kit. Learn how to reduce your communication costs, consolidate servers, boost productivity and increase your competitive advantage. Learn More Compare products, get advice, and check out tests and reviews from the experts at Network World. Over 70 categories. Visit now   This email was sent to networking.world@gmail.com Complimentary Subscriptions Available for newsletter subscribers. Receive 50 issues of Network World Magazines, in print or electronic format, free of charge. Apply here. Terms of Service/Privacy   Subscription Services Update your profile To subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. Unsubscribe Network World, Inc., 492 Old Connecticut Path, Framingham, MA 01701 Copyright Network World, Inc., 2009 www.networkworld.com