| Are SLAs worthwhile? The last newsletter discussed the fact that the conventional wisdom in our industry is that IT organizations need to offer service-level agreements internally within their company. That newsletter also pointed out that in many cases the SLAs IT organizations get from their WAN service providers are not that impactful and raised the question of what should IT organizations do differently to ensure that their internal SLAs are impactful. This newsletter will provide a part of the answer to that question. The need to focus Last week in Denver, Network World hosted an event entitled 'IT Roadmap conference.' At that conference Jim moderated two tracks - one track was on Network Management and the other was on Application Delivery. The overall conference was very interactive with a lot of dialogue amongst end users, industry analysts, and vendors. That dialogue highlighted the fact that in 2009 IT organizations need to focus even more than they do in normal economic times. With that in mind, this newsletter and the next two newsletters will discuss the need for IT organizations to focus on a handful of key applications. Establishing SLAs for key applications The last newsletter highlighted the fact that the dialogue at Network World’s recent IT Roadmap conference in Denver emphasized that the challenging economic environment puts pressure on IT organizations to focus even more than they do in normal economic times. With that in mind, this newsletter will begin to outline a process that IT organizations should follow in order to focus on a handful of key applications. Time to switch things up Cisco Subnet blogger Wendell Odom invites you to add to the list of switches that he will be checking out and reporting back on in future posts. Even Cisco makes mistakes Cisco Subnet blogger Brad Reese shares a Cisco rival's take on five bad technology moves that the company has made in the last 10 years. Enter for a Microsoft training giveaway from New Horizons
New Horizons Computer Training is offering a free Microsoft training course worth up to $2,500 to be given to one lucky Microsoft Subnet reader. Deadline for entry is March 31. Network World on Twitter Get our tweets and stay plugged in to networking news. | 
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