Real estate company discovers VoIP benefits

NETWORK WORLD NEWSLETTER: STEVE TAYLOR AND LARRY HETTICK ON
CONVERGENCE
09/21/05
Today's focus: Real estate company discovers VoIP benefits

Dear networking.world@gmail.com,

In this issue:

* Prudential Northwest Properties uses 3Com's VoIP gear
* Links related to Convergence
* Featured reader resource
_______________________________________________________________
This newsletter is sponsored by HP
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Today's focus: Real estate company discovers VoIP benefits

By Steve Taylor and Larry Hettick

Today, we'd like to highlight a SIP success story for a real
estate company that got its private network from 3Com.

The agents of Prudential Northwest Properties, the largest
locally owned real estate agency in the Pacific Northwest, know
that victory goes to the agent who can respond quickly to
potential buyers and sellers. With the company's exponential
growth, Prudential Northwest Properties realized that to
maintain industry leadership its communications system would
need a facelift.

Each of Prudential Northwest Properties' 19 branches had its own
phone system and was unable to transfer calls between branches.
Prudential Northwest Properties also lacked basic call handling
features like voice mail and call forwarding. In addition, the
company was spending thousands of dollars a month on
long-distance calls between branches.

Prudential Northwest Properties knew that in such a mobile
industry, the success of the company was dependent on the
quality of its follow-through and ability to prioritize customer
communications.

A VoIP system could guarantee a fast response to every prospect
and customer, unite branch offices into a single voice
infrastructure, provide employees with corporate-class
management features, and integrate landline and cellular phone
calls with a number of other wireless communication devices. It
would also be essential to providing the highest level of
customer service by integrating the customer database, allowing
agents and call center employees to see at a glance who's
calling, whether they've done business with the agency in the
past and what transactions the caller is currently involved in.

Prudential Northwest Properties used SIP-based equipment from
3Com that could keep up with the company's demands without
replacing its Ethernet LAN or WAN.

This network telephony system took Prudential Northwest
Properties' customer service and operations to the next level,
and by saving agents more than 30 minutes a day it is helping
the company win new business. In addition to boosting
performance and generating infrastructure savings, the
integrated IP voice messaging products are saving the company
more than $100,000 annually compared to the its previous
outsourced alternatives.

The top 5: Today's most-read stories

1. McAfee, Omniquad top anti-spyware test
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2. Security technology targets the LAN
<http://www.networkworld.com/nlconvergence7363>

3. The rise of the IT architect
<http://www.networkworld.com/nlconvergence7008>

4. Cisco targets SMBs with convergence
<http://www.networkworld.com/nlconvergence7364>

5. DemoFall preview
<http://www.networkworld.com/nlconvergence7365>

_______________________________________________________________
To contact: Steve Taylor and Larry Hettick

Steve Taylor is president of Distributed Networking Associates
and publisher/editor-in-chief of Webtorials. For more detailed
information on most of the topics discussed in this newsletter,
connect to Webtorials <http://www.webtorials.com/>, the premier
site for Web-based educational presentations, white papers, and
market research. Taylor can be reached at
<mailto:taylor@webtorials.com>

Larry Hettick is an industry veteran with more than 20 years of
experience in voice and data. He is Vice President for Telecom
Services and Infrastructure at Current Analysis, the leading
competitive response solutions company. He can be reached at
<mailto:lhettick@currentanalysis.com>
_______________________________________________________________
This newsletter is sponsored by HP
FROM THE NETWORK CORE TO THE NETWORK EDGE

Traffic management becomes critical as your network
infrastructure expands to support different types of traffic and
users. Most traffic management solutions have serious
limitations: too expensive, difficult to use, and overly taxing
on bandwidth. However ProCurve Networking by HP addresses these
requirements, overcomes the limitations of other solutions, and
gives you valuable insight into LAN performance. Click here to
download HP's Traffic Management Whitepaper
http://www.fattail.com/redir/redirect.asp?CID=115429
_______________________________________________________________
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FEATURED READER RESOURCE

Network World Technology Insider on Security: Is Encryption the
Perspective?

Encryption won't solve all your security issues but these days
there is no excuse for not safeguarding your organization's
sensitive data. From Clear Choice product coverage to new
regulations and high-profile breaches, this Technology Insider
on Security covers it all. Click here to read now:

<http://www.networkworld.com/nlconvergence7366>
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