Verizon Wireless launches self-help customer support site

NETWORK WORLD NEWSLETTER: KEITH SHAW ON WIRELESS COMPUTING
DEVICES
08/25/05
Today's focus: Verizon Wireless launches self-help customer
support site

Dear networking.world@gmail.com,

In this issue:

* Verizon Wireless' Data Technical Support Web site
* Links related to Wireless Computing Devices
* Featured reader resource
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MOOCHING WI-FI

Have you ever connected to an open wireless network that you
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Today's focus: Verizon Wireless launches self-help customer
support site

By Keith Shaw

Admit it - when you buy a new cell phone, the last thing you
want to do is read the user manual. The first thing you probably
want to do is download a new ring tone, take a photo, add your
spouse's name to the address book or (gasp!) make a phone call.

But eventually, there comes a time when you'll want to do
something beyond that, like learn how to send a text message or
figure out where on the interface that one setting is on your
specific phone model.

If you know me, chances are you'll pop into my office, hand me
your phone and say, "Hey, how do I do X?" X being any number of
things.

But you probably don't know me personally, so here's the next
best thing if you're a Verizon Wireless user: go find the answer
yourself.

The wireless carrier recently launched its Data Technical
Support Web site <http://www.verizonwireless.com/data>, which
will provide customized support based on specific Verizon
Wireless devices. If you know the manufacturer name and model
number (or even what the phone looks like), you can get
information specific to that device as well as the types of data
services available for that phone model.

The site includes troubleshooting guides, FAQs, How to Use
Guides and other information. Business customers can find
information on how to use their BlackBerry device, how to set up
Bluetooth, how to use the Push to Talk service and how to access
the VZAccess networks (the CDMA 1xRTT NationalAccess network and
the EV-DO BroadBand Access wireless data networks). Consumers
can figure out things like how to download ring tones and other
applications through the Get It Now service, how to send text
messages and how to use the new VCast service to download video
clips.

The site is laid out well and will likely help answer questions
for users without having them dig out their user manual. If a
question isn't answered on the self-help site, a link to contact
Verizon Wireless customer support is provided.

The best part of this site is that you can figure out what you
can or can't do with your specific phone. The bad news for me: I
need to update my phone, since my model (an old Motorola T720)
was not listed among the 12 Motorola phones that came up.

The top 5: Today's most-read stories

1. Zotob worm also targets Windows XP
<http://www.networkworld.com/nlmobile5858>

2. Dr. Internet: Installing DHCP on Linux
<http://www.networkworld.com/nlmobile5859>

3. Cisco preparing management play
<http://www.networkworld.com/nlmobile5636>

4. IP PBXs outsell traditional PBXs, study says
<http://www.networkworld.com/nlmobile5860>

5. Test: Xirrus XS-3900 offers out-of-this-world Wi-Fi capacity
<http://www.networkworld.com/nlmobile5861>

Today's most-forwarded story:

IP PBXs outsell traditional PBXs, study says
<http://www.networkworld.com/nlmobile5862>
_______________________________________________________________
To contact: Keith Shaw

Keith Shaw is Senior Editor, Product Testing, at Network World.
In addition, he writes the " Cool Tools
<http://www.networkworld.com/columnists/cooltools.html> "
column, which looks at gizmos, gadgets and other mobile
computing devices.

You can reach Keith at <mailto:kshaw@nww.com>.
_______________________________________________________________
This newsletter is sponosred by Akamai
Download the Network World Special Report: Accelerating
Web-based Applications: Managed Services Offer Benefits Without
Infrastructure Headaches

Look at most companies and you'll find one thing in common, a
move to Web-enable mission critical applications. A new breed of
managed services, aimed directly at accelerating performance and
availability of Web-based applications, helps companies attain
their goals of profit and growth - no matter how far or wide the
audience they are trying to reach. Learn how Web-based
applications can allow your company to boost the bottom line.
Download this Special Report today!
http://www.fattail.com/redir/redirect.asp?CID=110790
_______________________________________________________________
ARCHIVE LINKS

Archive of the Wireless Computing Devices newsletter:
http://www.networkworld.com/newsletters/mobile/index.html

Keith Shaw's Cool Tools:
http://www.networkworld.com/columnists/cooltools.html
_______________________________________________________________
FEATURED READER RESOURCE
IT STAFF SHORTAGE LOOMING

Outsourcing. Automation. Downsizing. The industry has been awash
in unemployed IT pros. But experts are now predicting an IT
staffing crunch is just around the corner, and the implications
for U.S. technology innovation are sobering. What might be
causing the shortage and what might need to be done to prevent
it? Click here:
<http://www.networkworld.com/nlmobile5863>
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